[分享]商务社交商务社交：抱怨与指责 Complaint
当你在工作中犯错或冒犯别人时，可能就人会遭到对方的抱怨或指责。抱怨、指责的语气较重，因此一定要保持冷静，向对方解释事情发生的原因；如果确实是自己的错，则要诚恳地道歉。
Dialogue
A: Our neighbor company like to have their radios turned on loud, I see./我发现咱们隔壁的公司喜欢把收音机开得很大。

B: Yes. It's like this almost every day. It's most irriatating!/是啊，差不多天天都是这样，真是烦人。
A: Some people are not very considerate./有些人就是不替别人着想。
B: I've stood as much as I can. I'm going to do something about it. (goes to the window and shouts) I wonder if you people could turn that radio down a little? It's almost impossible to do anything with so much noise!/我已经受不了了，我要采取点措施。（走到窗口大喊）你们把收音机的音量开得小一点行吗？这么吵简直什么事情都没法干了。

商务社交:请求与提议beg and advise
请求与提议具有普遍的交际意义。请求和提议有许多表达方法，可直截了当提出自己的想法，也可采用暗示的方法；有随时想起的提议，也有经过周密思考后慎重提出的建议。
Dialogue
A: What's the matter, Jack? You look a bit pale./ 你怎么了？你的脸色有点发白。
B: I feel terrible. I hardly slept a wink last night./我觉得有点难受。昨天晚上几乎一夜没有合眼。
A: You often have trouble sleeping, don't you? I'll bet your blood pressure is high./你经常睡不好觉吗？我敢打赌你的血压肯定很高。
B: As a matter of fact, it's a little high./确实有点高。
A: Let's give you a bit of advice, if you don't mind. Quit smoking or at least cut down on it. Watch your diet and../你要是不嫌我说话直接的话，我告诉你怎么办。马上戒烟，至少少抽一点。注意饮食而且...
B: And get some excercise every day, right? A lot of  people have told me the same thing, but somehow I just can't force myself to do it./每天活动活动，对吗？好多人都这样劝我，可我就是做不到。
A: Well, if you go on the way you have, you're only going to make things harder for yourself./如果你这样继续下去，情况会越来越糟的。

商务社交：约会 Appointment
约会是人们经常进行的一种交际活动，要注意在约会时不犯礼仪方面的错误(inappropriateness)，我们应该将“约会”列成一个项目进行学习。约会是一个相互询问，约定时间、地点以及参加活动，互相交谈的过程。
Dialogue
M: Will you be free this evening, Professor Luo?/罗教授，您今天晚上有空吗？
L: Yes./有空。
M: I have a few questions about my paper that I like to ask you. Could I come over about eight?/我的论文中有几个问题，我想问问您，我8点钟去您家行吗？
L: By all means. Why don't you come earlier and have dinner with us?/当然可以，你为什么不早点来，和我们一起吃饭？
M: Thank you. I'd like to, but I'm afraid I can't tonight. I'll come over at eight./谢谢你，我很愿意和你们一起吃饭，但是恐怕今天晚上不行，我8点再过去找您。
L: Fine. I'll see you later then./好的，再见。
M: Thank you!/好的，谢谢!

商务社交：解释失误explain misplay


一般来说，公司的高层领导由于事务繁忙，与中层主管或员工交流的机会很少，而且谈话的时间不长。因此，在与领导谈工作时，要尽管言简意赅，尽可能为他节省时间，同时还要把息的观点说明白。
  
Dialogue
A: Mr. Wang, this is ridiculous. I've just opened this letter with a check for nothing that a customer's sent us./王先生，真是可笑。我刚打开这封信，是一位顾客寄来的。里面是一张空白支票。
B: What, Mr. Liu? Who's that, please?/什么，刘先生？请问那人是谁？
A: Someone from BMA Ltd. Listen to what he says, "thank you for your usual monthly statement. It says we have to pay you nothing. The one you sent last month said the same, so I now enclose our check for nothing. Will this perhaps be the last time you sent a statement of this kind? Yours faithfully."/BMA有限公司的一个什么人寄来的。我读给你听：“感谢你们每月的账单。账单上说，我们无须支付。上个月我们收到了同样的账单。所以，随信附上一张空白支票。希望这是你们最后一次寄这样的账单，行吗？祝好。”
B: Oh, we can thank the computer for that. All our accounts are computerized for that. All our accounts are computerized and it prints out a statement every month for our regular customers, even if they don't owe us money./噢，都怪那台电脑。我们把所有的账户都输入了电脑。然后每个月由电脑为那些老客户打出一份账单，即使他们不欠我们的钱。
A: Why do we send them?/那么为什么把这类账单发出去呢？
B: We don't usually, but Li's new to the department and he probably sent it without even looking at it. I'll have a word with him about it. I'll also write a letter of apology to BMA./我们一般不寄。但是，李是新来的，也许他连看都没看就寄了，我得与他谈谈，并且给BMA写封信，表示歉意。

商务社交：谈工作 talk about job
　一般来说，公司的高层领导由于事务繁忙，与中层主管或员工交流的机会很少，而且谈话的时间不长。因此，在与领导谈工作时，要尽管言简意赅，尽可能为他节省时间，同时还要把息的观点说明白。
Dialogue
A: Jane, the meeting is scheduled from 2:00 this afternoon. Have you made the necessary arrangements?/简，我们计划在下午两点钟开会，你都安排好了吗？
B: Yes, Mr. Smith. We'll use the conference room on the second floor for the meeting./安排好了，史密斯先生。我们将使用二楼的会议室开会。
A: That's right. The meeting is very important. Where shall the guests be received before the meeting begins?/很好，这个会议很重要。开会前我们在哪里接待来宾？
B: In the dining room. It's spacious there./在餐厅吧，那里比较宽敞。
A: We'll have several foreign guests to attend the meeting./我们还会有几位外宾来参加会议。
B: I've arranged for an interpreter to be present. But it is said these foreigners could speak English./我已经安排了一位口译员，不过我听说这些外宾都会讲英语。
A: Really? I'll also try to speak slowly. How would you arrange the guests' seats, Jane?/是吗？不过，我还是会讲慢一点，你怎么安排来宾就座呢，简？
B: We've prepared name cards to be put on the conference table for guests to sit by. What time would you like refreshments served, Mr. Smith?/我们已经准备了姓名卡片放在会议桌上，让来宾按此就座。您希望在什么时候供应点心，史密斯先生？
A: Well, after my report, there'll be an interval for rest and refreshments./哦，就在我做完报告后的休息时间供应点心吧。
B: All right, I see./好的，我明白了。

商务社交：交换意见 exchange idea
主管在工作中会不时地与你探讨工作方面的问题，或者是了解一下你的思想动态，征求你对公司及他本人意见等，这是与主管沟通的好机会，一定要态度诚恳、直言不讳地提出意见。
Dialogue
A: As you know, our new product is due for release next month. I think we've finally worked the kinks out./正如你所知，我们的新产品预定在下个月推出。我想我们已经解决了所有的疑难问题了。
B: Great. That's vital. Quality is the focus of the ad campaign. The machines must work well if they're going to be the cash cow we want them to be./太好了。那很重要。品质是广告活动的焦点。如果要让这些机器如我们所愿成为摇钱树的话，就不能出乱子。
A: Let's go over our promotion plans again./我们再看一遍我们的促销计划。
B: OK. We have six major retailers running demonstrations at most branches. And our exhibition team is already on the road setting up for computer shows./好的，我们有6家主要的零售商在大部分的分店做展示。而且我们的展示队伍已经为计算机展在行动了。
A: Good. What about print and radio?/很好，那印刷品和广播呢？
B: We've taken out full-page ads for three large trade magazine. And more important, our press releases have been well received./我们在3家大的商业杂志刊登了全版广告。更重要的是，我们的新闻稿已经全被采纳了。
A: Any larger ads?/有更大的广告行动吗？
B: Yes. We're putting the same full-page ad in the Sunday edition of three major newspaers./有的。我们在3家大报的星期天版放了相同的全版广告。
A: Sounds perfect./听起来很完美。
B: But nothing ever works out as you want it. So I have a number of other tricks up my sleeve,as well./不过事情有时候会事与愿违，所以我还有其他的妙计

商务社交：征求同意 seek consent
在工作中要敢于向主管提出自己的意见、建议、主管很可能对你的想法赞赏有加；即便没有被采纳，主管也会注意到你并欣赏你的勇气。当然，要注意提问的时机。
Dialogue 1
A: We're going to have a problem meeting the budget for the production of our new equipment./我们拔给新设备产品的预算会有问题。
B: How much of the problem?/问题有多严重？
A: Well, it seems that we underestimated the costs. According to the factory, it will cost about eight percent more than initially projected./看样子我们似乎低估了成本。根据制造厂商的说法，成本会比原告计划的高出约8%.
B: Let me see....Looking at this, if my calculations are correct, we are about five thousand dollars over budget./我看看...看状况，假如我算得没错，我们大约比预算多出了5000美金。
A: That's right. It's going to cost about five thousand more to complete the first order./是的。大约要多花5000美金来完成第一批订单。
B: I see.../我明白了...
A: But if sales go as well as they should, that's still we within our profit margin. Proceeds from sales of the first order will easily cover the cost of the second order. /不过假如销售状况有应有的表现，那就仍在我们的获利范围之内。第一批订单的收入将会很容易就抵过第二批订单的成本。
B: In other words, you only need a budget increase for the first order./换句话说，你只需要增加第一批订单的成本。
A: Exactly. After that, the product should finance itself./完全正确。之后，产品本身就可以获利，不需要再增加预算。
B: Ok. Well, you know, all major budget decisions must be approved by our CEo and the financial offer./好的，你知道，所有主要的预算决策需要经过首席执行官及财务主管的批准。
A: Yes, I know. But I thought that if I could get your support first, it might make getting approval easier./是的，我知道。只是我觉得如果我能先取得你的支持可能会比较容易得到批准。
B: Well, you've got my support on this. I'll see what I can do to get the top brass to agree./嗯，你已经得到我的支持了。我会看看有什么方法可以让高层主管同意。

商务社交：解决冲突 resolve conflict
同事在工作中经常会出现意见不一致的情况，甚至会出现摩擦、冲突，这时就需要用恰当的言语来安抚当事人，争取让双方都有所妥协，从而尽快化解矛盾。
Dialogue 1
A: What should we do when we find a shortage in the shipment?/航运中发现货物短缺时，我们该怎么办？
B: You could do either of the two things: you could lodge a claim on the ship owner or on the insurance company./你们可以选用以下两种方法之一：你们可以向船主提出索赔；或者向保险公司提出索赔。
A: Do brokers take care of that ?/经纪人处理这类事吗？
B: Yes, they usually do./是的，他们通常处理这类事。
A: Do they charge for that?/他们对此收费吗？
B: Yes, in Europe they charge a commission 1% of the amount of the claim for their services./会的。在欧洲，他们就其提供的服务收取索赔总额1%的佣金。
A: How about in China?/那在中国呢？
B: We do the work mostly according to the international laws./我们主要根据国际法来办。

商务社交：怎么进行表扬与批评
表扬别人时用词恰当，既能起到激励的效果，又不会让对方产生骄傲情绪；批评别人时则要视对方的性格和犯错的严重程度而定，有时点到为止，有时也可以言辞激烈些。
Dialogue 1
A: Jim, your idea really helped us a lot!/吉姆，你的点子真是帮了我们大忙了。
B: Thank you. This program is working really well./谢谢。这个程序进行很顺利。
A: Yes. You are a great programmer./是啊。你是个很好的程序员。
Dialogue 2
A: Did you read the business letter I wrote, Lisa?/我写的那封商业信你看这吗，莉莎？
B: Yes, I did./是的，我看过了。
A: Then what do you think about it? Are there any mistakes?/那么你觉得怎么样？有什么错误吗？
B: No mistakes at all, Linda. You have done it excellently./什么错误也没有，琳达，你写得非常好。
A: Really? Thank you!/真的吗？谢谢！

商务社交：向同事请求帮助ask help
无论你的能力有强，也不可能单独完成所有的工作，向同事求助是在所难免的。在向别人请求帮助时，表达方式非常重要，恰当而婉转地提出请求不仅是一种礼仪，更能起到良好的沟通效果。
Dialogue
A: Good morning, Linda. There'll be some people coming into our company tomorrow. Please make a detailed schedule for me for tomorrow./上午好，琳达。明天有几个人要来我们公司。请给我制定一份明天的详细日程表。
B: Who are they, Mr. Peter?/什么人，彼得先生？
A: They are: Mr. Jones, general manager of Fuqiang Co.; Mr. Sam, president of Bestway Co.; and Ms. Griffin from pilot Corp./他们有：福强公司的总经理琼斯先生，百事威公司的总裁萨姆先生，以及派洛特公司的格里芬女士。
B: We'll have the board meeting at 2:30 tomorrow afternoon, won't we?/我们明天下午2点30分开董事会，是吗？
A: Yes./是的。
B: But the sales manager of Lee Brothers' , Mr. Lee, Just called and insisted on seeing you tomorrow afternoon./但是李氏兄弟公司销售部经理李先生刚来过电话，还坚持说明下午要见你。
A: The board meeting will be finished at about 3:30. You could arrange his appoinment after that./董事会大概3点半结束。你可以把他安排在这个时间之后。
B: He said that he would leave for Guangzhou at 4:00 p. m. tomorrow./他说他明天下午4点要去广州。
A: All right. Please tell Johnson to meet him tomorrow afternoon./那好吧。就让约翰明天下午接待他。
B: Yes, sir./好的。先生。
A: Gould you give me the shedule before 4 o'clock this afternoon?/今天下午4点之前能将日程表给我吗？
B: No problem, sir./没问题，先生。